use case
Send a recording. Get notes your CRM can actually index.
Frenchie transcribes sales calls into clean Markdown so your agent can extract next steps, objections, and commitments without relying on your memory or your rep's notes.
the problem
Why this is a pain.
A sales rep finishes a 40-minute discovery call. They have to summarize it, log next steps in the CRM, flag any risks for the deal desk, and move on. The recording sits in a folder no one reads. Tools like Gong are great but expensive, and they're designed for managers reviewing reps, not for the rep's own agent to read during prep for the next call.
Most transcription APIs dump you into their UI. You want the transcript inside your agent workflow — attached to the opportunity record, processed by the same agent that drafts your follow-up email, compared against previous calls for the same account.
the workflow
How Frenchie handles it.
- 1
Save the call recording from your meeting tool (Zoom, Meet, or your softphone).
- 2
Drop the file into your agent with a prompt: extract action items, objections, and next meeting date.
- 3
Your agent calls transcribe_to_markdown via Frenchie — the job runs async while the agent drafts follow-up material.
- 4
Clean Markdown lands in your agent's context. The agent extracts what you asked for, updates your CRM fields, and drafts the follow-up email using the same transcript.
example
What it looks like in practice.
Your prompt
/transcribe ./calls/2026-04-14-acme-discovery.m4a Pull out the decision criteria they mentioned, who the other stakeholders are, and the quoted budget range. Draft a follow-up email with a proposed next step.
Agent response
Call transcribed (38 min). Key points extracted: **Decision criteria**: SOC 2, single-sign-on, ability to deploy in their VPC. **Stakeholders mentioned**: Maya (VP Eng, our main contact), Ramesh (CTO — needs to approve infra), Priya (procurement). **Budget**: $40-60K annual, flexible if ROI is clear within 2 quarters. **Draft follow-up**: > Hi Maya — thanks for walking me through the infra setup today. To the three criteria you flagged (SOC 2, SSO, VPC deploy), I've attached our compliance pack and a diagram of how the VPC deployment works in practice. Happy to set up a 30-minute call with Ramesh next week to get ahead of his review. Thursday 2pm or Friday morning — does either work?
What lands in your workspace
$frenchie transcribe customer-call.mp3
# Transcript [00:00:12] Alex Welcome — let's walk through what shipped last week. [00:00:48] Sam Auth milestone landed Monday, dashboard rewrite went out Thursday. [00:01:24] Alex Any blockers heading into next sprint?
tips
Things worth knowing.
- Transcription runs around a tenth of the audio length. A 45-minute call is roughly 4-5 minutes of processing.
- 2 credits per minute. A team running 20 calls a week year-round is roughly $1,000/year — compare to per-seat CRM intelligence tools that run 10-20x that.
- Don't send PII you don't need to — brief customer names, deal IDs, and internal context are fine; Social Security numbers and payment details should stay out of any AI pipeline.
questions
Common questions.
How is this different from using Gong or Chorus?
Gong and Chorus are full sales-intelligence platforms with recording, scoring, and management dashboards. Frenchie is just the transcription layer — you plug the Markdown into whatever your agent already does (prep, follow-up, CRM updates). Complementary for some teams, replacement for others.
Can I pipe transcripts straight into Salesforce / HubSpot?
Yes — your agent does the piping. Frenchie returns Markdown, your agent uses your CRM's API to attach the transcript to the opportunity, extract fields into custom properties, whatever your workflow needs.
Is the recording stored anywhere?
No. Frenchie processes the file and deletes it. The transcript result expires 30 minutes after first delivery. Save the Markdown where you need it long-term — we don't keep copies.
Does it work for international calls?
Yes. 50+ languages, mixed-language calls work too. If your team sells globally, you don't need separate setups per region.
Try it with a real recording of yours.
100 free credits on signup. No card. Drop an audio or video file from your own workflow and see the transcript your agent gets back.